As the Old Staircase Man, I have personally installed various other brands of stairparts over the years.  In doing so, I have discovered that Crown Heritage does many small things that make big differences.  The following are a few that have impressed me:

*  ALL STAIR RAILS ARE SHRINK WRAPPED
*  MITERED TREADS ARE SHIPPED IN INDIVIDUAL BOXES
*  BENDING RAILS COME WITH BENDING MOLD
*  FILLET COMES WITH PLOWED HANDRAILS AND SHOE RAILS
*  CROWN HERITAGE TAKES PRIDE IN MATCHING HANDRAIL AND FITTING PROFILES 
*  ALL FITTINGS  ARE SHIPPED IN INDIVIDUAL BOXES WITH RAIL BOLTS AND INSTRUCTIONS INCLUDED
*  WITH TWO MAJOR WAREHOUSES, ONE ON EACH COAST, THERE ARE LESS BACK ORDERS. YOU CAN EXPECT SHIPMENT WITHIN 4 – 5 DAYS!