- Most orders will be shipped next day, after receiving payment before 10:am Central Standard Time of that Business Day.
- We ship to most physical addresses. Signature is required for all deliveries.
- We ship UPS – FED-EX - COMMON CARRIERS - Depending on the size of the order.
- All order sizes are Welcome! From one rail bolt to truck loads.
- Remember to always check your local building codes. Codes change from town to town. WE WAIVE ALL RESPONSIBILITY FOR ANY AND ALL CODE VIOLATIONS.
- If you need assistance on selecting your stairparts, please email the Old Staircase Man with your questions. He will reply with a phone call in a timely manner.
- We accept PAY-PAL, E-Check and Credit Cards through PAYPAL. We also accept Company Checks (no personal checks please). Company Checks take 7-10 working days for processing time before your order will ship.
- A 70% Refund will be applied to all returned items that remain sealed and in the box. Freight is to be Pre-Paid. Custom or Non-Standard items cannot be returned.
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